The i-Call Suite from MIC is a powerful package having reliable and rapidly deployable modules working on a wide range of computers, from Desktop PC to advanced Server, to provide any kind of computer telephony service requirements.

This suite consists of broad CT product range which includes a wide variety of Computer Telephony applications, Voice & Fax, Mail, IVR, Fax on Demand (offline and online), ACD, Server based Call Centers, auto dialing, Email on Phone (Email Reader), Enterprise Messaging & Unified Messaging.

Beneficial For

• Basic Telecom Service Providers
• Air, Rail and Road Transport Organizations
• Banking, Insurance and Large Financial Institutions
• Hospital, Tourism and Hotel Industries
• Corporate Offices of Private / Public sector oganizations

The Benefits Involved

• Support for most popular telephony systems
• Industry-standard network environment
• Auto Paging without modem
• DNIS / CLI based Service Provision
• On Demand (Predefined / Programmable) Call Transfer Facility
• Fax/Modem / Answering Machine Detection
• Scheduled / On demand FAX
• Configurable port direction
• Half / Full-Duplex "n-party conference"
• Text to Speech
• Speech Recognition;

Some applications of i-Call

• Interactive Voice Response Systems for variety of customer access service
• Voice Mail Service
• Bulk Fax Service
• Pre-Paid Calling Card Service
• Small and Medium Range Call center Solution

Supported OS Platforms

• Windows NT / Windows 2000
• SCO UNIX Open Server 5.0.5 and
• Red Hat Linux 7.1

Some Services Deployed in Telecom Sector

• Automatic Payment Reminder Service
• Automatic Telephone Bill Enquiry & Bill FAX Service
• Automatic Changed Number Announcement Service
• Automatic Complaint Handling Service
• Automatic Trunk-Call Handling Service
• Interactive Assistance for Commercial & Special Service
• Automatic Fault-Attendant [Line-man Service]

Services for non-telecom sectors

• Train Arrival & Departure Information Service
• Passenger Reservation Status [PNR] Enquiry Service
• Reservation Accommodation Availability Information Service
• Train Fare Enquiry Service

HARDWARE ARCHITECTURE

UNIX based Dual-Processor, RAID-5 HDD based SERVER for NM Server, UNIX based Desktop systems for MD and FEIO and Windows based Desktop systems for RepTerm and MapTerm systems.